Last Updated: August 2, 2026

At Trentsme, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, or purchase products from our Shopify store.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you use our website, we may collect the following information:

Personal Information

• Full name
• Billing and shipping address
• Email address
• Phone number
• Order history
• Account information (if you create an account)

Payment Information

Payments are processed securely through Shopify and our payment providers. We do not store your full credit or debit card details.

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage information
• Cookies and similar technologies

How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer support
• Process eligible returns and refunds
• Send order confirmations and shipping updates
• Improve our products and website
• Prevent fraud and unauthorized transactions
• Comply with legal obligations

Marketing Emails

If you subscribe to our newsletter, we may occasionally send promotional emails about:

• New Korean skincare products
• Exclusive offers
• Discounts
• Product launches
• Store updates

You may unsubscribe at any time by clicking the Unsubscribe link included in our emails.

We do not send promotional SMS/text messages unless you have expressly opted in.

Product Reviews

If you voluntarily leave a product review, your review and chosen display name may be publicly visible on our website.

Cookies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Improve website performance
• Analyse website traffic
• Personalise your shopping experience

You can disable cookies through your browser settings, although some features of our website may not function correctly.

Sharing Your Information

We only share your information where necessary to operate our business.

This may include:

• Shopify
• Payment gateways
• Shipping and courier companies
• Fraud prevention services
• Analytics providers
• Marketing providers (where permitted)

We never sell your personal information.

Shopify

Our store is powered by Shopify. Shopify securely processes certain personal information to provide ecommerce services including payment processing, order management, fraud prevention, and website functionality.

For more information, please refer to Shopify's Privacy Policy.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

While we work hard to protect your information, no method of electronic transmission or storage is completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

• Complete your orders
• Provide customer support
• Meet tax and legal obligations
• Resolve disputes
• Enforce our agreements

Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw marketing consent
• Request a copy of your personal information

To exercise these rights, please contact us using the details below.

New Zealand Privacy

If you are located in New Zealand, we handle your personal information in accordance with the Privacy Act 2020 and other applicable privacy laws.

Children's Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements, or Shopify services.

Any updates will be posted on this page together with the revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Trentsme
14 Clay Works Lane, Auckland, New Zealand 0600
Email: support@trentsme.com