Terms of service

Last Updated: August 2, 2026

OVERVIEW

Welcome to Trentsme. Throughout these Terms of Service, the terms "we," "us," and "our" refer to Trentsme. We operate this website and online store through Shopify to provide you with a secure and enjoyable shopping experience.

By accessing or using our website, purchasing products, or using any of our services, you agree to be bound by these Terms of Service, our Privacy Policy (https://trentsme.com/policies/privacy-policy), and our Returns & Refund Policy (https://trentsme.com/policies/refund-policy).

If you do not agree with these Terms, please do not use our website or services.

1. Eligibility

By using our website, you confirm that:

  • You are at least the age of majority in your country or region.

  • Any information you provide is accurate and complete.

  • You are legally able to enter into binding agreements.

You are responsible for maintaining the confidentiality of your account credentials.

2. Products

We make every effort to display our Korean skincare products accurately.

However:

  • Product colours may vary depending on your screen.

  • Product packaging may occasionally change by the manufacturer.

  • Product descriptions, prices, and availability may change without notice.

We reserve the right to discontinue any product at any time.

3. Orders

Placing an order constitutes an offer to purchase.

All orders are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel any order.

  • Limit quantities purchased.

  • Cancel orders suspected of fraud or unauthorized activity.

Orders cannot be cancelled once they have been processed or shipped.

Returns and refunds are handled in accordance with our Returns & Refund Policy:
https://trentsme.com/policies/refund-policy

4. Pricing & Payments

All prices displayed are in the currency shown on our website.

Prices may change without notice.

Customers are responsible for providing accurate payment and billing information.

Payments are securely processed through Shopify and our approved payment providers.

5. Shipping & Delivery

Delivery times are estimates only.

We are not responsible for delays caused by:

  • Courier companies

  • Customs clearance

  • Weather conditions

  • Natural disasters

  • Other events beyond our control

For international orders, customers are responsible for any applicable customs duties, import taxes, or local fees unless otherwise stated.

Risk of loss passes to the customer once the order has been handed to the shipping carrier.

6. Intellectual Property

All content on this website — including logos, graphics, text, icons, and website design — is owned by Trentsme or its licensors and is protected by copyright and intellectual property laws.

Product images and product descriptions may be provided by, or sourced from, our suppliers and manufacturers, and remain the property of their respective owners.

You may not reproduce, copy, distribute, or use content from this website without written permission, except where such content is used solely to identify and describe products for your own personal, non-commercial reference.

7. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, privacy practices, or policies of any third-party websites.

8. Shopify

Our store is powered by Shopify.

While Shopify provides the ecommerce platform, all purchases are made directly with Trentsme.

Shopify is not responsible for any products sold through our store.

9. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy:

https://trentsme.com/policies/privacy-policy

Please review our Privacy Policy to understand how your information is collected, used, stored, and protected.

10. Customer Reviews & Feedback

If you submit reviews, comments, suggestions, or other content, you grant Trentsme permission to use that content for marketing, promotional, and business purposes.

Reviews must not:

  • Contain false or misleading information.

  • Violate any law.

  • Infringe another person's rights.

  • Include offensive, abusive, or inappropriate content.

We reserve the right to remove any review at our discretion.

11. Website Use

You agree not to:

  • Use the website for unlawful purposes.

  • Upload malicious software or viruses.

  • Attempt unauthorized access to our systems.

  • Copy website content without permission.

  • Interfere with the operation or security of the website.

Violation of these Terms may result in suspension or termination of access.

12. Product Information Disclaimer

We strive to ensure all product information is accurate.

However, manufacturers may occasionally update ingredients, packaging, or product details without notice.

Customers should always read the product packaging before use.

If you have allergies or medical concerns, please consult a qualified healthcare professional before using any skincare product.

13. Limitation of Liability

To the fullest extent permitted by law, Trentsme shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of New Zealand.

Any dispute arising out of or relating to these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of New Zealand.

15. Changes to These Terms

We may update these Terms of Service from time to time.

Any updates will be posted on this page together with the revised "Last Updated" date.

Continued use of our website after changes are posted constitutes acceptance of the updated Terms.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Trentsme

14 Clay Works Lane, Auckland, New Zealand 0600

NZBN: 9429053573551

Email: support@trentsme.com

Privacy Policy: https://trentsme.com/policies/privacy-policy

Returns & Refund Policy: https://trentsme.com/policies/refund-policy