Shipping policy
At Trentsme, we aim to provide you with the best possible shopping experience by working with trusted suppliers and logistics partners worldwide. Please read our Shipping Policy carefully before placing an order.
Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
During high-demand periods or promotional sales, processing may take slightly longer. We appreciate your patience.
Shipping Locations
We currently ship to selected countries worldwide, including:
- New Zealand
- Australia
- USA
- United Kingdom
- Japan
- Singapore
- Hong Kong SAR
- United Arab Emirates
Available shipping destinations are displayed at checkout.
If we are unable to ship to your location, we will notify you as soon as possible.
Shipping Fee
A flat shipping fee of US$7 applies to all eligible orders shipped to our supported destinations.
The US$7 shipping fee is added at checkout and applies regardless of the destination country.
Estimated Delivery Time
Because orders may be fulfilled from international distribution centres, delivery times may vary.
The estimated delivery times below are in addition to the 1–3 business day order processing time.
| Destination | Estimated Transit Time |
|---|---|
| New Zealand | 7–15 business days |
| Australia | 11–17 business days |
| USA | 10–20 business days |
| United Kingdom | 10–13 business days |
| Japan | 10–13 business days |
| Singapore | 10–13 business days |
| Hong Kong SAR | 8–10 business days |
| United Arab Emirates | 10–15 business days |
⚠️ Please note: These delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, customs clearance, weather, seasonal demand, and other external factors.
Tracking Information
Once your order is shipped, you will receive a confirmation email with a tracking number, where available.
Tracking updates may take 2–5 business days to appear in the system.
Shipping Delays
Delays may occasionally occur due to:
- Customs clearance
- Carrier delays
- High seasonal demand
- Weather conditions
- Supplier or warehouse delays
Trentsme is not responsible for delays caused by external shipping carriers or customs authorities.
Lost or Missing Packages
If your order has not arrived within the estimated delivery timeframe, please contact us at support@trentsme.com.
We will work with the carrier to investigate the shipment and help resolve the issue.
Address Accuracy
Please ensure your shipping address is correct at checkout.
We are not responsible for:
- Incorrect addresses entered by customers
- Orders delivered to the wrong address due to customer error
If you need to update your address, please contact us immediately after placing your order.
Customs, Duties & Taxes
Some international orders may be subject to customs fees, import duties, or taxes depending on the destination country.
These charges, where applicable, are the responsibility of the customer and are not included in the product price or the US$7 shipping fee.
Contact Us
If you have any questions about shipping, please contact us:
Trentsme Support
Email: support@trentsme.com
Address: 14 Clay Works Lane, Auckland 0600, New Zealand
NZBN: 9429053573551