Shipping policy

Last updated: April 19, 2026

At Trentsme, we aim to provide you with the best possible shopping experience by working with trusted suppliers and logistics partners worldwide. Please read our Shipping Policy carefully before placing an order.

Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
During high-demand periods or promotional sales, processing may take slightly longer. We appreciate your patience.

Shipping Locations
We currently ship to selected countries worldwide. Available shipping destinations and rates are displayed at checkout.
If we are unable to ship to your location, we will notify you at the earliest possible stage.

Estimated Delivery Time
Because orders may be fulfilled from international distribution centres, delivery times may vary.
The estimated delivery times below are in addition to order processing time. For example, an order to New Zealand may take up to 3 business days to process, plus 7–15 business days in transit — for a total of up to approximately 18 business days from order to delivery.

⚠️ Please note: These are estimated delivery times only and are not guaranteed.

Shipping Costs
Shipping costs are calculated at checkout based on your delivery location, order weight, and selected shipping method. The exact shipping fee will be displayed before you complete your purchase.

Tracking Information
Once your order is shipped, you will receive a confirmation email with a tracking number (if available).
Tracking updates may take 2–5 business days to appear in the system.

Shipping Delays
Delays may occasionally occur due to:

• Customs clearance
• Carrier delays
• High seasonal demand
• Weather conditions
• Supplier or warehouse delays

Trentsme is not responsible for delays caused by external shipping carriers or customs authorities.

Lost or Missing Packages
If your order has not arrived within the estimated delivery timeframe, please contact us at:
support@trentsme.com
We will work with the carrier to investigate and resolve the issue.

Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for:

• Incorrect addresses entered by customers
• Orders delivered to wrong addresses due to customer error

If you need to update your address, contact us immediately after placing your order.

Customs, Duties & Taxes
Some orders may be subject to customs fees or import taxes depending on your country.
These charges are the responsibility of the customer and are not included in the product or shipping price.

Contact Us
If you have any questions about shipping, please contact us:
Trentsme Support — support@trentsme.com
Address: 14 Clay Works Lane, Auckland, New Zealand 0600
NZBN: 9429053573551

Address 14 Clay Works Lane, Auckland, New Zealand 0600 NZBN: 9429053573551