Shipping policy
Last updated: April 19, 2026
At Trentsme, we aim to provide you with the best possible shopping experience by working with trusted suppliers and logistics partners worldwide. Please read our Shipping Policy carefully before placing an order.
Order Processing Time
All orders are processed within 1–3 business days after payment is confirmed.
During high-demand periods or promotional sales, processing may take slightly longer. We appreciate your patience.
Shipping Locations
We currently ship to most countries worldwide, including New Zealand, Australia, the United States, Canada, and selected international destinations.
If we are unable to ship to your location, we will notify you at the earliest possible stage.
Estimated Delivery Time
Because we use international suppliers and dropshipping fulfillment, delivery times may vary:
New Zealand & Australia: 7–15 business days
USA & Canada: 10–20 business days
International Orders: 10–25 business days
⚠️ Please note: These are estimated delivery times only and are not guaranteed.
Tracking Information
Once your order is shipped, you will receive a confirmation email with a tracking number (if available).
Tracking updates may take 2–5 business days to appear in the system.
Shipping Delays
Delays may occasionally occur due to:
Customs clearance
Carrier delays
High seasonal demand
Weather conditions
Supplier or warehouse delays
Trentsme is not responsible for delays caused by external shipping carriers or customs authorities.
Lost or Missing Packages
If your order has not arrived within the estimated delivery timeframe, please contact us at:
support@trentsme.com
We will work with the carrier to investigate and resolve the issue.
Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for:
Incorrect addresses entered by customers
Orders delivered to wrong addresses due to customer error
If you need to update your address, contact us immediately after placing your order.
Customs, Duties & Taxes
Some orders may be subject to customs fees or import taxes depending on your country.
These charges are the responsibility of the customer and are not included in the product or shipping price.
Contact Us
If you have any questions about shipping, please contact us:
Trentsme Support
support@trentsme.com
NZBN: 9429053573551